The most relevant questions will be collected in this section with answers. We are here to help you, so do not hesitate to contact us or leave your feedback:
- Do you offer a trial option?
Sorry, the trial promotion has ended and trial products are currently unavailable.
- Which countries do you ship to?
We only provide domestic shipping within the United States.
- How much is the shipping fee?
We use the standard shipping method, the cost is $29.00.
- Delivery Methods
All orders are shipped via trusted and reliable carriers, with delivery handled by the United States Postal Service (USPS).
- How long will it take to receive my order?
We typically ship orders within three business days, and delivery then normally takes 2–9 business days, depending on your location.
- What payment methods do you accept?
Currently, we only accept direct online payments via cryptocurrency (Bitcoin or USDT (TRC20)).
- How can I check the status of my order?
Tracking your order status depends on the country where the order is being delivered to. We have 3 options to do that:
• to register an account and log in to view real-time order updates
• to check the status from the website through the option Order Status
• to write us on our support email: puremedspharma@puremedspharma.shop
- Security of Personal Information
We care about your privacy more than our customers do. Your personal information is absolutely secure. We place the highest priority on protecting your privacy and data security. Your information is only used for delivery purposes. Once the transaction is completed, all personal information and transaction data stored in your account on our website will be permanently deleted to ensure the safety of both you and us. When you need to make a purchase again, you will need to re-enter your shipping address and other details.
Note: We do not log IP addresses, device information, or session metadata.
- Product Source and Authenticity
All products in our store are sourced from licensed pharmacies or pharmaceutical companies and are FDA-approved. We clearly indicate the manufacturer or drug model. For example: (Watson853), (IP110), (AD30), etc., which are drug models.
For example: (Belbien), (Galenika), (Zoltrate), (Pfizer), etc., which are names of pharmaceutical companies. All products are made by reputable pharmaceutical companies in the United States, Europe, and India, and are genuine medications. (Not homemade or counterfeit products.)
Note: To protect customer privacy and reduce shipping risks, products are repackaged into discreet sealed bags.
- Order Modification and Cancellation
Once payment is made, the order enters an irreversible processing state. Once shipped, no changes of address or cancellation of the order will be accepted. Please ensure that you enter the correct shipping address and contact information when placing an order (you may modify or cancel the order before actual payment is made).
- Usage Instructions and Precautions
We do not provide any medication guidance. We only sell medicines. If you need guidance, please consult your doctor.
- Prescription and Purchase Eligibility
No prescription required to place an order. Customers do not need to provide one. There is no limit on the quantity, and no additional time is required.
- Why does the actual product I received look different from the product image on the website?
The images displayed on our website are for general reference only and may not represent the exact item you receive. Product appearance may vary depending on manufacturer, brand, or specifications. Please refer to the actual product received as the final version.
Additional Note: To prevent misuse of the return and refund policy, any request for refund or return based on the product not matching the image is not covered under our refund and return policy.
- Why do product prices sometimes change?
Product prices may vary over time because our suppliers set and adjust the pricing. We do not have the authority to modify or fix specific product prices, and any fluctuations reflect changes from our suppliers.
- Are generic medications safe to use?
Yes. Generic medications are just as safe and effective as their brand-name counterparts.
- What is the difference between brand-name and generic drugs?
Generic medications contain the same active ingredients and provide the same therapeutic effects as brand-name drugs. Once a brand drug’s patent expires, generics can be produced by multiple manufacturers, which significantly reduces their cost.
The main difference lies in price—generics are typically much more affordable than brand-name medications.
17. What does the term ‘generic’ mean?
Generic drugs are produced and distributed without patent protection. A generic contains the same active ingredients as the brand pills and is identified by its chemical name rather than its brand name. Generic Drugs are manufactured by the certified producer but not by the original drug’s producer. Generic drugs can be issued when the brand-name equivalent’s patent expires. Upon the original medicine’s patent expiration any pharmaceutical company can obtain a right on its production and purchase a chemical formula.