Please read all terms carefully to understand the conditions that apply to returns, refunds, reshipments, and order cancellations.
Overview
We take pride in delivering high-quality products and reliable service. However, USPS and U.S. Customs have the legal authority to inspect, detain, seize, or destroy packages. In such cases, we will take responsibility and offer a timely reshipment or refund.
If a package is held by U.S. Customs for more than two weeks due to inspection, it will be covered under our Reshipment Policy.
A free reshipment or a full refund will be provided.
If the second shipment also fails to arrive, a full refund will be issued.
1. Situations Not Eligible for Refund or Reshipment
Refunds or reshipments will not be issued for packages that are:
- Refused by the recipient
- Delivery access blocked
- Forwarded to another address
- Returned to sender
- Marked as undeliverable for any reason
Important: Once the official USPS system shows a package as “Delivered” or “Delivered, Signed For”, we will no longer accept refund or reship requests.
USPS tracking confirmation is considered the final and authoritative proof of delivery.
Porch Theft Notice: Any loss after delivery—such as porch theft, misplacement, neighbor pickup, or failure to secure the delivered package—is not eligible for refund or reshipment.
2. Undelivered Packages (USPS Tracking Only)
If the official USPS tracking system confirms that a package was not delivered, we will provide a one-time free reshipment.
Only USPS official tracking status is accepted as evidence.
Claims based solely on personal statements, screenshots, or unverifiable information will not be accepted.
3. Dispatch Delays Caused by Our Warehouse Only
If a delay is caused solely by our internal processing and the order has not been dispatched within 15 business days from the payment date, we will provide a free additional 30 pills with your next order (one-time goodwill compensation).
Not eligible:
- USPS or courier delays
- Weather issues
- Customs delays
- Incorrect address
- Any external factors outside our warehouse
- Customers who do not place a subsequent order cannot claim this compensation
4. Incorrect or Wrong Item Received
If you receive an incorrect item, you must submit within 7 days of delivery:
- A clear and complete photo of the item received
- A photo of the USPS shipping label showing the tracking number
Important Clarification
Any request for refund or return based on “the product received looks different from the product images on our website” will not be accepted.
All product images on our website are for reference only. Actual products may vary by manufacturer, brand, batch, packaging, or specifications.
Please refer to the actual product received as the final standard.
Additional Clarifications to Prevent Misuse
- Differences in packaging, color, shape, manufacturer, or batch do not qualify as incorrect items.
- Photos submitted must be clear, unedited, and complete. Blurry, cropped, or altered images will not be accepted.
Upon verification, we will send a replacement.
If the mistake was on our side, the incorrect product may be kept and does not need to be returned.
Not eligible:
- Claims without photos
- Claims submitted after 7 days
- Claims where the product or packaging appears tampered with
5. Drug Effectiveness Not Covered
Any request for refund or return based on “the drug does not work as expected” or “the effect is not noticeable” will not be accepted.
We do not accept any refund, return, or reshipment request based on drug effectiveness.
Additionally, any request for refund or return based on “drug side effects” or “serious side effects” will also not be accepted.
6. Order Cancellation
Customers may cancel an order before payment is completed.
Once a cancellation request is received, the order will be immediately canceled.
Orders that have already been paid for or processed cannot be canceled.
7. Refund Method
Refunds will be issued via Bitcoin or USDT (TRC20) only.
Once approved, refunds are typically completed within 24 hours.
To request a refund, please email us at dannyless@mailfence.com with:
- Your order details
- The reason for your refund request
We value customer feedback and use it to continuously improve our service quality.
8. Need Help?
For assistance with refunds, reshipments, or returns, please contact us at:
dannyless@proton.me
Our support team will respond within 24 hours.